FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product as shown in the picture. We make every effort to display product images and colors as accurately as possible. However, please note that there may be slight variations in color or details due to lighting, screen settings, or manufacturing updates, but the product’s quality and specifications will remain the same. If you have any concerns upon receiving your order, please contact our support team, and we will be happy to assist you.
Your sales receipt will be sent to your email automatically after your purchase is completed. You can also view and download your receipt by logging into your account on our website and checking the Orders or Order History section. If you cannot find your receipt, please contact our support team, and we will resend it to you.
To return an item, please follow these steps:
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Check eligibility: Ensure your item is unused, in its original packaging, and within the return period (typically 30 days from delivery).
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Contact us: Reach out to our support team with your order number and reason for return to receive return instructions and the return address.
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Pack securely: Place the item in its original packaging and include any accessories or documentation that came with it.
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Ship the item: Send the package to the address provided. You will be responsible for return shipping costs unless the item is defective or sent in error.
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Refund processing: Once we receive and inspect the returned item, we will notify you and process your refund to your original payment method.
We do our best to restock popular items that are marked as “out of stock.” However, restocking depends on supplier availability and demand for the product. If you are interested in a specific item, we recommend signing up for restock notifications on the product page (if available) or contacting our support team so we can inform you once the item is back in stock.
We currently ship orders to addresses within the regions and countries listed during checkout. You can ship your order to your home, workplace, or any valid shipping address provided it is within our delivery areas. Please ensure that the shipping address you enter is accurate to avoid delays or delivery issues. If you have questions about shipping to a specific location, please contact our support team for assistance before placing your order.